Dubai Health Experience (DXH) is the prestigious brand conceived by the Dubai Health Authority (DHA) to strengthen the position of Dubai on the world map of medical tourism under the directive of HH Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council.
Fulfilling this vision, DHA aims to be a pioneer in the field of medical tourism and be a market leader for elective treatments in niche specialties and DXH aims to provide high-quality medical services and an unparalleled holiday experience in one of the world’s most dynamic cities.
Dubai plans to strengthen its position in the health care sector, based on sophisticated infrastructure and adoption of the latest equipment and systems from healthy transparency and adopt international standards for patient care.
Dubai is already a globally renowned tourist destination as the fourth most visited city in the world, and now envisages making healthcare part of the lifestyle experience with an impressive range of premier accredited hospitals and over 35,000 healthcare professionals from 110 nationalities providing a warm reception to patients in their own language.
The easy to navigate single window Smart application as well as the digital gateway which greets exploring medical tourists to a high quality comprehensive and integrated health service system that DXH aims to deliver through its website. The website offers comprehensive medical packages that have been created with the help of over 25 healthcare facilities that form the ‘DXH Group’ which is the official group that comprises the participating healthcare facilities in the Dubai medical tourism project. All the members of the group have been carefully evaluated by the Dubai Health Authority to ensure quality, safety and service standards to inbound medical tourists.
The DXH website also offers the chance to choose from a wide range of medical specialties and services covering advanced elective procedures in cosmetic treatment & surgery, orthopaedics and sports medicine, ophthalmology, dental, dermatology, wellness and preventive health check-up, as well as assisted reproductive techniques and weight loss management and surgeries. These packages are featured with detailed inclusions and exclusions, making it easy for medical tourists to compare and select the best choices suited to their budget.
To further assist overseas medical tourists, the website also has extensive travel information including visa requirements (if needed) and the option of booking both hotel stays and return flights through Emirates Airlines. The availability of all services provided in Dubai by our strategic partners on DXH website, allows visitors seeking treatment in Dubai one platform that is easy to access for information to a seamless journey to Dubai.
DXH’s unique proposition is the patient centric approach with assurance of the quality of service provided and the unparalleled reassurance guaranteed even after the treatment ends.
In support of this vision, DHA developed a transparent Patient Protection Plan with the provision of the Charter of patient’s rights and responsibilities, a broad-ranging Inbound Medical Tourist Travel Insurance Scheme and a well-structured Medical Complaints Management Process in case the patient needs.
The Inbound Medical Tourist Travel Scheme provides cover for travel-associated risks to an inbound medical tourist while in Dubai for a variety of situations, including emergency medical expenses up to $50,000 for each insured person. This policy is available from all members of the DXH Group at the time of booking procedure/packages and is strongly encouraged for each patient.
The Complaints Management Process is specifically designed to resolve medical complaints the patient may have regarding treatment. The medical tourists can file an e-complaint on the DXH portal that is immediately looked into and addressed by the clinical governance office at Dubai Health Authority.
In its entirety, Dubai Health Experience (DXH) culminates the DHA efforts which aspire to provide advanced and comprehensive healthcare services towards a healthier and happier experience to all patients as well as medical tourists in the Emirate of Dubai thus allowing them to fully ‘Embrace Life’.